Faq

If you have any doubts about an artwork you are interested in, Lady in Red offers the opportunity to show it in detail through a video call, or send detailed photos and videos. For more information contact - info@galerialadyinred.com

You can also visit the Lady in Red Gallery in Portimão.

Lady in Red offers the possibility of transporting the artworks you are interested to your home with no obligation.

Our team will do their best to try the pieces in different areas of your home, helping you gain confidence in your purchase. Our team can also offer aesthetic advice to help you create a harmonious composition in your space.

This artwork transport service is only available in the Algarve region, and requires approval from Lady in Red Gallery.

We ship to the major part of the European Countries with fixed rates automatically calculated by our website at checkout.

For countries not listed on the website, or outside the European Union, please contact our support team at info@galerialadyinred.com so we can provide a specific quote for your country.

We work with certified art shipping companies, such as MBE and Eurosender.

Lady in Red will ensure the professional packaging of the artworks using the best materials to guarantee their integrity during transit.

Paintings smaller than 90x90 cm will be shipped stretched on their original wooden frame. Paintings larger than 90x90 cm will be shipped rolled inside a cardboard tube.

Sculptures smaller than 60x60x60 cm will be shipped in a reinforced cardboard box, while larger sculptures will be shipped on a pallet with a wooden crate and all the necessary materials to ensure the integrity of the pieces.

Each piece is packed individualy.

All our shipments include additional insurance.

For paintings:

• Stretched "Standard 90": €2,000 (maximum coverage);
• Rolled Tube: €2,000 (maximum coverage);

For sculpture:

• Light sculpture box: €2,000 (maximum coverage);
• Large sculptures on a "Pallet": €5,000 (maximum coverage);

If you are within the European Union, customs duties only apply if the seller ships from outside the EU or from a territory within the EU that follows special tax rules.

If you are outside the EU or in a territory with special tax regulations, you will typically need to pay customs duties if the seller ships from a different country.

To ensure accurate information about applicable fees, we suggest reaching out to your local tax authorities.

For shipments within the same country, no customs duties are required.

All shipments will include a tracking code that allows you to follow your order.

After payment is confirmed, Lady in Red will schedule the pickup of the pieces with the carrier and send you the tracking code once the pickup has been completed.

Typically, there are around 5 business days between the purchase date and the receipt of the tracking code.

Before signing the delivery receipt, carefully inspect the artwork to ensure it has arrived without any damage. Examine the piece thoroughly, and if you notice any damage, create a detailed damage report with the carrier and ask them to sign it. Keep a copy of the report for your records and document the damage with photos, videos, or other relevant evidence.

Once you have documented the damage, promptly inform the shipping company and provide them with the necessary proof.  Additionally, contact Lady in Red at info@galerialadyinred.com, sharing all the relevant documentation so we can assist you further.

Lady in Red is eager to collaborate with new artists. If you are interested in working with us, please contact us via email at info@galerialadyinred.com.